SHIPPING AND REPAIRS POLICY
SHIPPING POLICIES - ONLINE ORDERS
- The online store ships to the US only; this does include Alaska and Hawaii.
- All orders over $100 receive free UPS Ground shipping. Shipping costs are calculated in the sales cart according to current standard shipping rates.
- Expedited shipping is available upon request at checkout.
- All online orders will be processed within 1-2 business days, Monday through Friday (excluding holidays) from 10:00 am CST to 4:00 pm CST.
- If an order needs to be shipped out the day the order is placed, please call the shop at 214-219-2500 and one of our team members will process the order over the phone.
- If shipping to a PO Box, we will need to ship via USPS and may require changes in freight charges.
SHIPPING POLICIES - SPECIAL ORDERS
- Expedited Delivery (4-7 Days) $40
- Overnight Delivery (1-3 Days) $100
- Prepayment is required on all special orders. All non-assortment special orders will be charged the appropriate shipping fee outlined above.
- Tailwaters Fly Fishing Company will collect your billing information and charge once the order is placed.
- We will strive to expedite your order, but we cannot guarantee the vendor will pull and ship your order the day it is placed.
REPAIR FEES & REPAIR SHIPPING
We are delighted to assist our customers with expeditiously resolving repair issues with certain broken or defective products. Please be advised that we are beholden to the rules and fees set forth from our vendors. Fees are predetermined depending on the vendor, and shipping expense to and from the vendor - as well as a repair service fee to cover shipping materials, service, and vendor correspondence - will be added to the total cost of the repair. Note that some repair orders may be declined or costs might fluctuate depending upon the nature of the repair as set forth by the vendor. These circumstances are out of our control. The following is a basic list of repair estimates for many commonly-repaired products.
- SAGE REPAIR | IN SEASON | $45
- SAGE REPAIR | 10YR+ | $145
- SAGE REPAIR | Out Of Season-10YR | $95
- WINSTON REPAIR | $100
- SCOTT REPAIR | $75
- TFO REPAIR | $30
- G-LOOMIS/HARDY REPAIR | $100
- HATCH REPAIR | $45
- ABEL SERVICE/REPAIR | $60