TRAVEL TERMS AND CONDITIONS
The following terms and conditions apply to all offers or trips booked and organized by Ace Brown Dog, LP. (“Tailwaters Travel”). Please read these terms and conditions carefully. Booking a trip, making a deposit, or making a final payment shall be considered acknowledgment that the customer has read and accepted all the terms and conditions contained herein.
GENERAL PAYMENT & CANCELLATION POLICIES
Tailwaters Travel must adhere to the cancellation policies of the operators, guides, outfitters, and lodges which it represents. Nearly all operators require a 50% deposit at the time of booking to formally confirm a reservation. Final payments are normally due 60-90 days prior to scheduled arrival. Space will not be guaranteed without proper deposit or final payment in keeping with the specific lodge/outfitter’s policy. Please refer to these specific terms represented on all billing correspondence.
Cancellation policies also vary depending on the lodge/outfitter’s policy. Most often, cancellation policies dictate all deposits and/or final payments are NON-REFUNDABLE. Cancellations often result in no refund unless replacement clients are found. Please refer to these specific terms represented on all billing correspondence. All cancellations must be given in writing to Tailwaters Travel.
Refunds or credits cannot be issued for fishing time lost due to inclement weather. Refunds of deposits/payments made on credit cards will be charged a 3.5% service charge to fully compensate Tailwaters Travel for all bank charges incurred. Receipt of deposit and/or final payment is acknowledgement that the registrant has read and accepts the cancellation, refund, and responsibility clauses.
Tailwaters Travel reserves the right to charge a handling fee of $100.00 per person for any date changes after the initial reservation has been made. Date changes to trips that are already booked (if possible) must be approved and accepted by the individual lodge(s) or outfitter(s). Some lodge(s) or outfitter(s) may not be able to offer date changes.
COVID-19 & GENERAL PANDEMIC CANCELLATIONS
Cancellations related to border closures, quarantines, or any other nuanced pandemic-related issues are not the responsibility of Tailwaters Travel or the responsibility of the operators we represent. Unless exceptions are made by your lodge/outfitter, standard published cancellation policies apply. In light of COVID-19 or any other similar virus, we do know that many standard trip insurance policies will not cover cancellations or offer compensation due to pandemics, epidemics, or fear of travel, which is why “Cancel For Any Reason” policies are highly recommended. Please read and research all trip insurance policy details to fully understand coverage.
METHODS OF PAYMENT
Customers booking a trip with Tailwaters Travel may send a check, provide a credit card, or send a wire transfer.
CREDIT CARD MERCHANT CHARGES
Please be aware that a 3% processing charge will be applied to all credit card transactions used for trip deposits or final payments. Refunds of deposits/payments made on credit cards will be charged a 3.5% service charge to fully compensate Tailwaters Travel for all bank charges incurred.
WAIVER, RELEASE OF LIABILITY, AND ASSUMPTION OF RISKS
All clients booking a trip with Tailwaters Travel should be aware of the risks involved with international travel and the sport of angling and/or hunting. You can view our Release of Liability and Responsibility Waiver by CLICKING HERE. Receipt of deposit and/or final payment is acknowledgement that the registrant has read and accepts the cancellation, refund, and responsibility clauses.
Given the strict cancellation and refund policies associated with nearly all fishing packages, we cannot stress enough the importance of obtaining travel insurance to protect your investment.
TRAVELERS CAN OBTAIN COVERAGE FOR:
- Medical Cancellation - including pre-existing health problems (related to you, family, or business or traveling partners)
- Emergency Evacuation
- Lost Baggage
- Delay and Interruption
- “Cancel for Any Reason” (CFAR) Coverage
IMPORTANT: *** In order to qualify for maximum available coverage for any pre-existing medical conditions as well as the “Cancel for Any Reason” coverage, you must buy your travel insurance policy within fifteen days of making your initial trip deposit! ***
COVERAGE WITH RIPCORD
Redpoint Travel Protection/Ripcord offers competitive medical/cancellation/interruption coverage to couple with their industry-leading medical evacuation services. If you are traveling to someplace super remote, Ripcord has lightning-fast deployment infrastructure and evacuation plans to get you out and safely to a medical facility.
We can process an affordable and comprehensive policy for you with Redpoint Travel Protection/Ripcord after answering a few simple questions. THIS LINK provides information about both evacuation and trip cancellation policies, including policy premiums and coverage details.
REQUEST A QUOTE OR BUY A POLICY
We would be happy to facilitate a quote and/or purchasing a policy for you. Please provide us with your legal name, date of birth, address, and phone number by EMAIL or give us a call at (214) 219-2500. Ultimately, we will need a credit card to book the policy. You may also purchase a policy yourself online by clicking HERE
COVID-19 & “CANCEL FOR ANY REASON” (CFAR) COVERAGE
While standard insurance policies do not cover cancellations or interruptions due to prospective COVID-19 related border closures or government shutdowns, you can book a “Cancel for Any Reason” (CFAR) policy that will cover 75% of trip cost under these circumstances. Full disclosure - the premiums are a bit higher than a standard policy. Note, however, that standard policies DO cover medical cancellations in the event you are actually ill with COVID-19. And remember, you must book a CFAR policy within 15 days of making your deposit – and/or to ensure coverage for any pre-existing health conditions (if applicable).
If you have any travel insurance questions or are ready to buy a policy, contact the Tailwaters Travel department by email: email@example.com or by phone at (214) 219-2500.