Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for money back (in the tender that was originally used).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Rod & Reel returns: Rods, Reels, and Lines that have been used and cast outside of the shop may not be eligible for return, exchange, or credit.

Waders & Boots: Please try on waders and boots inside a clean house to ensure a proper fit before using them for outdoor use. Used boots and waders will not be approved for return, exchange, or credit.

To start a return, you can contact us at tailwaters@tailwatersflyfishing.com or start a return request here. Please note that returns will need to be sent to the following address: 1933  Levee St. Dallas, TX 75207

Tailwaters is not responsible for shipping fees or return labels for online returns unless the product is defective. If you have Tailwaters send you a shipping label for the return, there will be a $5 deduction on your refund to cover the shipping cost.

Items sent back to us without first requesting a return will not be accepted. Go here to start an online return request.

Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tailwaters@tailwatersflyfishing.com.